Can I change my size or cancel my order after it has been placed?
Please email our customer care team as soon as possible! Our team work very swiftly to ensure your order is packed and shipped out to you as soon as possible, so we cannot guarantee your required changes will be applied.
Nevertheless, we will do our very best to try and accommodate your request. Kindly note that we can cannot swap items to a different style.
I accidentally entered the incorrect shipping address – can you change it for me?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.
I forgot to enter my store credit code! Can you apply it for me?
Once your order has been processed, we unfortunately cannot apply your store credit or refund you a partial amount. Please ensure that your code has been successfully applied at the checkout prior to placing your order by entering into the discount code field at checkout and clicking apply.
What currency are your prices in?
All of our prices on our website are listed in Australian dollars (AUD).
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Zippay and Afterpay as valid payment methods on our website. We do not offer AMEX at this time – apologies for any inconvenience.
When do you restock your items?
We have restocked landing daily, however, we do not have a specific timeframe for when items will be restocked. Please be sure to subscribe to the back-in-stock notification on any items you are interested in so you can be the first to know when they make a comeback online!
How do I subscribe to the back-in-stock notification on an item?
Simply select the sold-out size you were after which has an ‘X’ over the top, and a notice will appear which says ’notify me when this product is available. Please enter your email address in the field that is prompted under this notice and be sure to click the ‘send button.
What sizing are your items in?
All of our products are listed in AU Sizing, please see our sizing chart here if you require a sizing conversion. If you are still unsure about your size, please be sure to email our customer care team – we will do our best to ensure you find your perfect fit!
How do I contact you?
You can contact us by emailing us at info@Charmrich.com or feel free to call us on 02 9557 6666. Our customer care team is available Monday to Friday from 9 AM – 5 PM AEST!
Do you have any storefronts where I can try on clothes?
We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!